CUSTOMER SATISFACTION GUARANTEE

We want every customer to be completely satisfied with their purchase. If something is not right with your order, our team is here to help find a solution.

RETURN ELIGIBILITY

You may request a return within 90 days from the delivery date.

• Defective products are eligible for return or replacement.
• Incorrect items shipped by mistake are eligible for return or replacement.
• Unused products in their original condition may be returned.
• Slightly used products may be reviewed on a case-by-case basis.

HOW TO REQUEST A RETURN

Step 1: Contact our support team at support@kiunas.store.

Step 2: If the item is damaged, defective, or incorrect, please include clear photos and a brief explanation.

Step 3: Wait for return authorization and instructions before sending any item back.

Step 4: Once approved, return the item using a trackable and insured shipping method. A valid tracking number is required.

REFUND PROCESS

• Returns are inspected within approximately 72 hours after delivery to our return facility.
• Approved refunds are processed within 7 business days.
• Refunds are issued to the original payment method.
• No restocking fees are charged.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide clear photos.

Depending on the situation, we may offer:

• A replacement product
• A partial refund
• A full refund

RETURN SHIPPING

Return shipping instructions will be provided after your request has been reviewed and approved by our support team.

NEED HELP?

If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact our support team.