REPLACEMENT PRODUCT POLICY

If a product is determined to be defective due to a manufacturing issue and qualifies for warranty service, KIUNAS may provide a replacement product of the same model or a comparable product of equal value.

If an identical replacement is unavailable, we may choose, at our discretion, to:

• Provide a comparable replacement product
• Repair the product when possible
• Issue a partial or full refund

LIMITED WARRANTY

Products sold by KIUNAS may be covered by a manufacturer warranty when applicable.

Warranty coverage, duration, and conditions may vary depending on the product and manufacturer.

Warranty claims are reviewed individually and may require photos, videos, proof of purchase, or additional information.

WHAT IS NOT COVERED

• Normal wear and tear
• Improper use or misuse
• Accidental damage
• Unauthorized modifications
• Damage caused by improper maintenance

HOW TO SUBMIT A WARRANTY CLAIM

Please contact our support team and provide:

• Your order number
• A description of the issue
• Photos or videos showing the problem
• Any additional information requested by our team

CUSTOMER SUPPORT

Our support team is available to assist with warranty questions, replacement requests, and product-related concerns.

At KIUNAS, we strive to provide quality outdoor equipment, home essentials, and reliable customer service for every order.